| Essential A La Carte | Proactive | Fully Managed |
| Essential IT Support • Light Monitoring • Asset/Software/Hardware Reporting • Branded Sys-tray Icon • Remote Control Managed Anti-Virus Integrated AV deployment • AV Monitoring • AV Updates • Threat/Status Reporting Managed Patch • Windows Patch Management • 3rd Party Patch Management • Patch Reporting Managed Backup • Integrated Backup Deployment • Backup Management & Monitoring • Capacity/Status Reporting Hosted Backup • Offsite storage to a secure datacenter Managed Mobile • Mobile management, support & reporting Managed Compliance • Monthly Vulnerability/Compliance reporting |
Server • Advanced Performance Monitoring • Key Application Maintenance • Scheduled Preventative Maintenance • License & Asset Management • Managed Anti-Virus • Managed Backup • Additional Support Billed at T&M Rates Network • Quarterly Network Health Review • Firewall Management & Maintenance • Router Monitoring • Switch Monitoring • Additional Support Billed at T&M Rates Workstation • Availability Monitoring • OS & 3rd Party Patch Management • Scheduled Preventative Maintenance • Managed Anti-Virus • Hosted Anti-SpamProactive Options • Hosted Backup - $70 + $0.75/GB • Managed Mobile - $5/device • Managed Compliance- $4/IP |
Server • Advanced Performance Monitoring • Configuration Management • Key Application Maintenance • OS & 3rd Party Patch Management • Real Time Server Optimization • Scheduled Preventative Maintenance • License & Asset Management • Managed Anti-Virus • Managed Backup • Managed Audit • Unlimited Remote & Onsite support Network • Firewall Management & Maintenance • Router Monitoring • Switch Monitoring • Unlimited Remote & Onsite support • Monthly Network Health Review Workstation • Advanced Performance Monitoring • Configuration Management & Enforcement • OS & 3rd Party Patch Management • Real Time Workstation Optimization • Scheduled Preventative Maintenance • Managed Anti-Virus • Hosted Anti-Spam |
| Billable Services - $100-$150/hour • End-user support (Helpdesk) • Onsite & Remote Support • Moves, adds, changes • Project Planning • Upgrades & Hardware • After hours Support |
Billable Services - $100-$150/hour • End-user support (Helpdesk) • Onsite & Remote Support • Moves, adds, changes • Project Planning • Upgrades & Hardware • After hours Support |
Managed Options • Hosted Backup - $70 + $0.75/GB • Managed Mobile - $5/device Billable Services - $100-$150/hour • Project Planning • Upgrades & Hardware |
