Remote Support

If you need immediate remote support, please first contact us at 516-882-5300 where someone can assist you over the phone. When the associate directs you to this page, please download this application by clicking on the link below:


Download splitrockIT support application for Windows
Download splitrockIT support application
for Windows

Download splitrockIT support application for Mac
Download splitrockIT support application
for Mac

Please note that you can download this application before contacting us, but do not attempt to use it without first having someone ready at Split Rock.

When you are directed to start the application, simply double-click application that you have downloaded. After it has started, you simply need to double-click on the person’s name who is assisting you. This will automatically connect them to your computer.

You can disconnect from splitrockIT at any time by right-clicking the splitrockIT icon in your task tray and choosing “Close”.